returns

You have the right to return your order within 14 calendar days of receiving the goods. After this period we cannot accept any goods for return.

If you wish to return an item, please complete the return form, including a brief reason why you wish to return the goods. You will then receive a confirmation email, providing more detailed returns instructions if needed.

In order to receive a full refund the product(s) must be returned complete, unused, in an undamaged state and in the original packaging “as new & in a re-sellable condition” . If the product(s) are not returned in their original condition and packaging, Tiacare reserve the right to refuse to accept the goods or charge for repair or replacement of any product(s). Tiacare reserves the right to charge a restocking fee up to 25% of the total value on all returns of healthcare equipment used or unused where the equipment must be returned to the manufacture to undergo decontamination processes and inspection prior to being returned to stock.

 Special order products that are custom made cannot be returned, used hygiene products, commodes, toilet seats cannot be accepted for return.

Where goods need to be dismantled to enable return we can arrange to send an engineer to collect the product from you at a convenient time. A one off charge of £150 will be incurred for this service.

If your product(s) were delivered by standard delivery and you wish to return them via a courier you will incur a one off charge confirmed beforehand.

All carriage costs for returned goods must be paid by the purchaser.