ordering

Making a purchase could not be easier. Online – Add the item to the basket and once you have added everything proceed to checkout, fill in your details and the delivery details if different, if you are eligible for VAT exemption tick the box at the correct box underneath your details and answer the exemption questions. Choose one of our 3 payment options Credit  / Debit card, PayPal or Klarna, with Klarna you can spread your payments over 3 months (there is a limit of £1000 on Klarna), Over the phone through to our customer service team.

All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party. If you encounter any problems or make a mistake when placing an order please contact us by phone or email and we will make sure everything is put right for you. Please note that no products will be dispatched until paid for in full including any postage.
A confirmation off your order will be sent to you, this is to indicate that we have received your order. This will allow the order to then be processed and dispatched promptly to you. In the case of a change in price or are no longer able to supply a particular product, we will always contact you first to ensure that the price or replacement is acceptable.

CANCELLATION
If you wish to cancel your order before we have despatched it, please call our Customer Service team to request cancellation.
Please note once we have despatched an item to you, the item cannot be cancelled and the above returns process comes into effect with their retrospective charges.

DESCRIPTION OF GOODS
Every reasonable care has been taken to ensure that the descriptions are accurate, however specifications may change. Sometimes product specifications from the manufacturer change. In such instances we will do our best to offer you an alternative and will inform you at the time of ordering. All sizes and measurements are approximate but we do try to make sure they are as accurate as possible. On the rare occasion when there is an error in the catalogue, we will do our best to inform you at the time you order. Sometimes we may experience problems with the supply of certain products and may therefore provide a substitute of the same or better quality at the same price.