You have the right to return your order within 14 calendar days of receiving the goods. After this period we cannot accept any goods. To cancel your order you must contact us via telephone to notify us of your decision to return. In order to receive a full refund the product(s) must be returned complete, unused, in an undamaged state and in the original packaging. If the product(s) are not returned in their original condition, Tiacare reserve the right to refuse to accept the goods, charge for repair or replacement of any product(s). Where goods need to be dismantled to enable return we can arrange to send an engineer to collect the product from you at a convenient time. A one off charge of £50 will be incurred for this service. If your product(s) were delivered by standard delivery and you wish to return them via a courier you will incur a one off charge confirmed beforehand. All carriage costs for returned goods must be paid by the purchaser.