Ordering – Tiacare Healthcare Supplies Ltd
Making a purchase could not be easier. This can be done over the phone through to our customer service team or online. You can either use your own PayPal account to provide your details and pay or if paying by card, we ask for your contact details and the billing address.
All personal information gathered is for the sole purpose of processing customer orders and is not passed to any other party. If you encounter any problems or make a mistake when placing an order please contact us by phone or email and we will make sure everything is put right for you. Please note that no products will be dispatched until paid for in full including any postage.
A confirmation off your order will be sent to you, this is to indicate that we have received your order. This will allow the order to then be processed and dispatched promptly to you. In the case of a change in price or are no longer able to supply a particular product, we will always contact you first to ensure that the price or replacement is acceptable.
If you wish to cancel your order before we have despatched it, please call our Customer Service team to request cancellation.
Please note once we have despatched an item to you, the item cannot be cancelled and the above returns process comes into effect with their retrospective charges.
DESCRIPTION OF GOODS
Every reasonable care has been taken to ensure that the descriptions are accurate, however specifications may change. Sometimes product specifications from the manufacturer change. In such instances we will do our best to offer you an alternative and will inform you at the time of ordering. All sizes and measurements are approximate but we do try to make sure they are as accurate as possible. On the rare occasion when there is an error in the catalogue, we will do our best to inform you at the time you order. Sometimes we may experience problems with the supply of certain products and may therefore provide a substitute of the same or better quality at the same price.